FAQ

Marble Surface

Common questions people have about their home's heating, cooling and plumbing! Have a question that we don't have listed below? Reach out to us and we would be happy to give you an answer.

When should I have my Furnace or Air Conditoner serviced?


At the beginning of each heating/cooling season. The end of winter or beginning of spring is the ideal time to have your air conditioned serviced to ensure it is ready for the upcoming hot weather. Likewise the end of summer and start of fall is the ideal time to have your furnace serviced to ensure it is ready for the upcoming cold temperatures.




How often should I replace my filters?


To keep your system running as efficiently as possible, you should replace your filters once a month.




What does HVAC stand for?


HVAC is short for heating, ventilation and air conditioning.




How important is my indoor air quality?


VERY important! Dust, allergens, pollutants, and mildew can be circulating inside your home, compromising your family’s health. Did you know if unattended, your indoor air quality can be 100 times worse than the air you breathe outside?




What should I do if my AC freezes up or starts blowing hot air?


Call us ASAP. If your AC is frozen, inside or out, you could subject your system to serious damage if not taken care of. Please turn the system off too allow the coil to thaw out. Technicians cannot diagnose or repair a unit that is frozen.




What is the best temperature to set my AC to in the summer?


76 degrees with the fan set to auto is recommended for energy efficiency. For every 2 degrees that a thermostat is set lower will add approximately 5% to your energy bills. Every home is constructed differently so your setting may be lower depending on comfort levels.




When should I replace my furnace or air conditioner?


There are many factors that come into play when talking about furnace or air conditioning replacement. System age, operations and efficiency are all factors in the decision to replace equipment. Older systems tend to be less efficient, costing you more in utilities such as gas or electric. Also consider how well it is heating your home, if it is needing frequent costly repairs, replacement may be a better option.




Why choose a Rheem furnace or air conditioner when replacing your equipment?


Rheem has a wide range of efficienies and seer ratings available to choose from for your home comfort level. All Rheem furnaces come with a direct spark iginition, which is not offered by Lennox, Goodman or Carrier. Rheem's outdoor unts are more service friendly due to the new design.




How long is the warranty on a new furance or air conditioner?


Most of our new system components, such as a furnace or airconditioner, come with a 10 year part and 1 year labor warranty. Systems or combinations of components may have different warranties available. Please consult your technician for the warranty for your puchase.




Can I purchase equipment or parts from your company and install it myself?


We are not able to sell directly to the public without doing the installation of parts or equipment purchased from us. This insures your purchase is installed by a qualified technician and will be elligible for any manufactures warranty.




How quickly can an installation of my equipment or part be done?


Most installations can be scheduled within 1-3 business days. Special ordered equipment or parts may be delayed due to current supply issues related to Covid-19. Rest assured, we will schedule your appointment as soon as the part or equipment is available.




Why do you need to come to my home to provide a quote?


There are many factors that need to be taken into account when replacing your home's heating and cooling system. Our trained technicians need to do a load calculation to determine the correct size of the neccessary equipment to make sure you stay warm and toasty in the colder months and cool and confortable in the hot summers. Our free quote enables us to collect all the required data and provide you with an accurate price in one visit.




How can I afford a new furnace or air conditioner?


We accept payments by cash, check or credit card. But should you need time to pay for your new system, we offer several financing options. Be sure to ask your friendly technicians for details and options. Most financing applications can be completed online in just a few minutes.




I don't own the home. Can you give me quote or do a repair?


To protect the rights of the property owner, we can provide quotes to the owner of the property only. If you are a landlord that lives out of state, we can meet with a designated property manager or power of attorney. Tenant's are not able to request quotes on behalf of their landlord. Repairs and service calls can only be run with the property owner's permission.